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BCBS LA Blue Advantage Help Center home page
  1. BCBS LA Blue Advantage
  2. ~~ General Questions ~~

~~ General Questions ~~

  • What benefits are on this card?
  • Who do I call if I have questions?
  • How do I activate my card?
  • How can I check my card balance?
  • How do I sign up for my online account?
  • How do I get the myTotal Benefits app?
  • Who do I call if I don’t receive my card?
  • What should I do with my old OTC allowance card?
  • What do I do if my card is lost or stolen?
  • Do the funds on my card expire?
  • Can I spend more than what I’ve been given for each benefit?
  • What if I don’t have enough funds to cover a payment?
  • What do I do if my card is declined?
  • Can I add my own dollars to the card?
  • What happens if I disenroll from my plan?

Blue Cross and Blue Shield of Louisiana HMO offers Blue Advantage (HMO). Blue Cross and Blue Shield of Louisiana, an independent licensee of the Blue Cross Blue Shield Association, offers Blue Advantage (PPO).

Blue Advantage from Blue Cross and Blue Shield of Louisiana HMO is an HMO plan with a Medicare contract. Blue Advantage from Blue Cross and Blue Shield of Louisiana is a PPO plan with a Medicare contract. Enrollment in either Blue Advantage plan depends on contract renewal.

PayForward LLC is an independent company that administers the prepaid Flex Card benefits for Blue Cross and Blue Shield of Louisiana and Blue Cross and Blue Shield of Louisiana HMO.

The Blue Advantage Flex Card MasterCard® Prepaid Card is issued by Stride Bank, N.A., Member FDIC, pursuant to license by MasterCard International.